Really pleased to read this strong and well-argued defence of comments by Ernst-Jan Pfauth, co-founder of De Correspondent. I highly recommend reading this article especially if you’re on the fence about the value of reader comments. Building loyal communities is hard work and it’s easy to simply cast aside most commenters as crazies with too much time on their hands.
But as De Correspondent has proven, it’s possible to create vibrant and loyal communities and to raise the quality of debate online. The onus is on the news publisher to create that environment.