When creating User Journey and User Flow, you need to consider following questions: I. What is the users’ goal? Ii. What is the essential information for users to progress to the next stage? Iii. What are the possible doubts that users have at each stage? Iv. What will be the obstacles?
…e underlying patterns in the world, and quite another to be able to manipulate them through design. Being able to bring people with us on that journey in a way that doesn’t alienate, disparage, or upset them though — that is the most noble trait of a design leader. We learn to manufacture excitement and demand in a place where intractability once held sway.