I sat down (Virtually) with Michelle Bell this time and listened to some cool stories of how did she transition from a marketing leader to a customer experience designer. I hope you’ll take something away from her notion on UX, CX, journey mapping, and service design blueprint. BTW, you’ll get a nifty, beginner-friendly service design blueprint template if you reach out to Michelle through Linkedin!

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What’s your background & how did you get into design?

Looking back I’ve always been into “design” of some description. As a kid I designed cities with rocks and twigs in the front garden. At school I loved art, music and computer science. I studied Multimedia at Uni (a term that I have never heard since) which included graphic design, video editing, 3D animation, web design, etc. Very broad. …


For people who don’t know Renee Phelan, she used to be a product designer & product manager at a company called Tanda which is based in Brisbane. She also put a lot of effort into co-organizing the Ladies That UX Brisbane meetup. Which you might don’t know, she loves sharing her product/design journey on Medium as well.

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Renee wrote up an article called The design sprint: the best tool for solving tricky problems in a team on her Medium zine. …


Knowing Cody was a total coincidence :). At a meetup I attended a while ago, Attract’s co-founder — Ben introduced the product they’re working on, I was impressed by the clean and compelling design at that time. Yes, Cody was exactly the designer behind Attract, so I spied on his website and reached out to him on Linkedin. He is currently working as a UX lead at Rexlabs.

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Check more of his work here https://clg.name/

How did you get into design and what’s your background?

I studied architectural design at university and graphic design was a hobby on the side. At that time, I was really interested in desktop customisation — making skins for applications and that sort of thing. …


I knew Jahl through a slack group called Auslocale created by him. Jahl is a bit different from other designers I met. He’s currently backpacking around SE Asia. We didn’t even meet in person and I threw a bunch of questions to him and he literally sent through all the answers back.

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Tell us a bit more about your design background. How long have you been working as a designer etc?

I’ve been working as a designer for about 7 years but more focused on product over the last 3 years. I love everything and anything to do with technology, branding is definitely my other passion.

What are you responsible for as a designer?

I think the role of a designer has changed a lot over the past few years. Many people would argue it’s better to be a specialist but I don’t think that’s the case anymore. …


Daniel is a senior experience designer at Readify. His transition from a graphic designer to an experience designer initially drew my attention and then his understanding of how should designers evolve themselves in our constantly evolving environment of disruption was really eye-opening for me.

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How did you get into design and what’s your background?

I actually fell into design by accident during high school. There was a print graphics and multimedia class I took thinking it would be easy, it ended up being something I was really into. I figured I must be pretty good at it when my teacher often thought I was cheating and stealing ideas from other people! …


Jenna is a passionate UI/UX designer working at one of the best agencies in Brisbane, Orange Digital. I initially came across their website by coincidence, and was impressed by their stunning work and finely polished designs. I thought it would be lovely if I had the chance to chat with their designers so I reached out to Jenna and dropped her a really long message on Linkedin :) She said YES to this interview and even invited me to their AMAZING office to have a tour.

I had a great latte and a lovely chat with Jenna.

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Jenna and her lovely team.

What’s your background and how did you get into design?

Through primary and high school I was always interested in art and loved to draw and paint. My parents were both creatives — Dad was a Furniture Maker/Restorer and Mum taught and practiced Graphic Design at a local university. When it came time to choose what I wanted to study, I wasn’t sure if I wanted to be an artist, so I looked into other digital forms of creative expression. I studied Film and Television for a year at QUT before realising digital design was my calling, transferring to a Bachelor of Fine Arts majoring in Interactive & Visual Design. …


John Morris is a seasoned UI engineer who is currently working at Everydayhero. I knew him through a slack channel and a number of his interesting side projects really wowed me. We’re not going to talk about the projects he’s been doing at work but there’s still a lot of inspiring design thoughts and helpful tools down there.

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A screenshot of John’s personal website

Could you please tell us a bit about your design background?

I got into design completely by accident. I started out by making graphics and backgrounds for my Youtube channel back in the day. Youtube channels used to be really customisable and you could do cool tricks like make all of the elements completely transparent, and upload a background image with some fake UI on it to make all the sections look really unique. …


Madeleine Kingsley is a product designer at Sniip which is doing a mobile bill payment app. She had also been tutoring human-computer interaction design at the University of Queensland. We recently sat down to chat about stories she has been working on, how to elaborate the bill payment experience and how to grow as a relatively-new designer in the industry(as she said).

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Hey, this is Maddie.

What’s your background and how did you get into design?

It’s always quite different, isn’t it?

I did a couple of years over at Jakarta International School in Indonesia. I lived with an American girl called Ali at that time. She used to play around Photoshop and was a bit of a Photoshop guru. My mom is a music teacher and she painted as well which is evident in my grandpa’s house, which is surrounded by paintings. …


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think, think, think…

During 2018, I have been struggling with building up my UX mindset and with improving my problem solving capabilities. On average, I read and digested 5 articles every week last year until right now. Those articles helped me to refresh, inspire, and restructure my design thinking process, and also to uncover much more possibilities than I thought before.

However, inputting numerous information does feel a bit overwhelming, so I would like to share with you what I have learnt and consolidate my own knowledge as well.

These 5 different UX related terms will also serve as an abstract retrospective for my UX learning journey in 2018. …


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BCS’s live effect in iPad

Several months ago 8pt grid system was a hot topic, and many designers wrote about it in medium. I read them word by word and I was still confused and curious about the feasibility of this theory, so I planned to test it out in a new admin console design process named BCS, which offers an automated fraud detection and prevention technology services.

Considered the time constraints of BCS project development, we defined the smallest device width to iPad in portrait which means that we started to design with 768px width. (I didn’t start with mobile was for the mobile space is too narrow, we have too much information that can’t be hidden…. …

About

Chelsea Tang

UX designer. Brisbane. https://chelseat.me/

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