Why our feedback process is flawed

Re: Why Beme is flawed- a medium post

Firstly, read this post . I am not sharing it because I think it is particularly well-written or that I think everyone should join in at casting stones. I think as an editorial, it has extremely valid opinion, but I would like to respond with a contrarian viewpoint, in solving a bigger and much more troubling trend I see far too often on the interwebs. The witch hunt.

Let’s travel back in time….I’ve used Beme since last July in beta. It isn’t for everyone, yet…it’s a brand new app. I haven’t used it religiously, or even as much as I use many of my other social apps, because again, it’s brand new. And then it came time to leave beta. May 2 was release 1.0! Wow, it’s newer and improvier — but still not perfect.

Of course it’s flawed. Instagram was losing out to Hipstagram when it first started. Twitter sucked when it first launched because no one interesting or fun was on there to follow. (Thanks for getting so many of us involved on that front Jeffrey ^_^)

But I digress.

I agree with you, Paweł Hawrylak — Casey Neistat’s thought and purpose is spot on. And also I agree with you the content can be crap (as it can be on ANY platform). But just like with snapchat and it’s lack of onboarding or fb and instagram’s newsfeed updates to be non-chronological, everyone has complaints and frustrations about technology changing the way we use and interact with it.

I personally, think the larger problem with any platform is the way people respond to something that is completely iterative. A witch hunt is not constructive. It is destructive behavior and is not sustainable to the innovative community at large.

Sure, anyone can identify a flaw, but as creatives and especially as content creators, ourselves, it’s our DUTY to fix the crappy content. Teach yourself the platform, and find the best ways to use it. Furthermore, engage in human interaction (as identified by Kevin Spacey in this video https://www.youtube.com/watch?v=yGtza5cGgK0)

A feedback loop is necessary for any type of improvement, but it isn’t the lack of trying to improve the product that there are shortcomings… it’s our inability to constructively and effectively communicate what we as end users were on our wishlist of features for the product.

How often do you see a whining child and wish to reward his or her behavior?

Most of us would never want to reward a child, yet alone an adult, if we saw them throwing a fit. Instead, it might be suggested to go to the source, with a carefully considered explanation of desires, rather than offering complaints to anyone BUT the person who can do something about it.

It’s pretty easy to get a hold of the source, now a days too! A quick googlin’ produced the following ways to get in contact with Casey:

casey@caseyneistat.com

OR you can find him on almost any channel

So, again, not to discount Pawel’s opinion on the matter, but as with any product launch, there are bound to be improvements coming, lets be more help to one another in getting there.

Show your support

Clapping shows how much you appreciated Rolf Nelson’s story.