Compare the Market’s new service, Your Bills, is here to keep on top of your bills and regular payments — this is the story of how the Compare the Market’s UX & Research teams applied focussed research, collaboration, and an iterative design process to create the iOS and Android app experiences.

Before I get into the detail of how we designed Your Bills, I want to rewind a few months.

Compare the Market enters Open Banking arena

Back in October 2018, BGL Group announced the signature of an agreement to purchase Saverd Ltd, the company behind the personal finance app Bean.

Bean is a digital personal finance…


A pair of Adidas Boost trainers
A pair of Adidas Boost trainers
I’ve slipped on my Adidas Boosts every day for 100 days.

Today, I ran for the 100th straight day. As running streaks go, 100 days isn’t anything to write home about — I‘ve read of people doing this for 10 years. But for me, this was much more around committing to a challenge, pushing through mental barriers and hoping this will lead to other good habits.

100 days ago, I decided to commit myself to run every single day. Whilst this proved to be a challenge on occasions, it taught me that if you are absolutely committed to something then you will always find a way.

I set myself a couple…


AutoSergei’s EnergyCheck 101 | CompareTheMarket | Keep Life Simples

Compare the Market’s new service, EnergyCheck, is here to help you get the best deal on your energy. With a few details, AutoSergei™ will take on the hard work for you by regularly checking the market for better prices. However, AutoSergei™ isn’t the only one who’s been busy — this is the story of how the Compare the Market UX team applied focussed research, collaboration and a bulletproof design process to create the iOS and Android app experiences.

The challenge

Remember the last time you switched your Energy supplier and were confident you’d…


Fred Seale, Lead Designer, Trussle

I caught up with Fred Seale, Lead Designer at Trussle, the UK’s First Online Mortgage Broker.

Firstly, could you give me a bit of a background on Trussle and what they do?

Trussle is essentially an online mortgage broker. Our mission is for everyone to love the journey of owning their home and get excited about it — it’s such a big milestone in their lives.

Can you explain your role as Lead Designer?

I started at Trussle about a year ago — I’ve just passed my year anniversary. When I joined, I was tasked with rebranding the company which was a great opportunity and actually the second time doing it. When joining when it was a very small start up, I’ve got the…


Michael Aldridge

I caught up with Michael Aldridge, Innovation Director at L&C Mortgages, the UK’s biggest fee-free mortgage broker.

Firstly, could you give me a bit of a background on L&C and what they do?

L&C were originally set up as the mortgage arm of Chase de Vere Investments in the mid 80’s. We were there to provide a mortgage service to their clients for a number of years, it wasn’t until the 90’s that it scaled up and become a business in it’s own right. Chase de Vere was sold to Bank of Ireland in 2001 and L&C was bought out as part of the deal with the idea to grow and scale L&C.

Being one of…


2016 has been a big year for UX. The web, as a whole, became easier to use, apps became more intuitive, and services became a lot more engaging and purposeful.

But could the same be said for financial services? Perhaps.

We have definitely seen and had conversations that suggest the world of financial services is starting to make some progress and 2017 is shaping up to show great promise.

CONVERSATIONAL UX

Chatbots, virtual assistants, and invisible apps are quickly evolving trends towards having a more personable interface. Having a business which handles a lot of questions and queries on a day-to-day basis…


Will Brolly revolutionise the insurance market?

Brolly is the UK’s first personal insurance concierge powered by AI.

With Brolly, customers can better understand whether they’re over insured or under insured and where they can get a better price for the cover they need.

Brolly users only need to enter their information once, and purchasing new cover will be achieved with one simple tap. Brolly will also help manage all insurance policies in one place, and provide instant access to your documents, prices, and contact numbers, so they’re always at hand when you need them.

Beta versions of Brolly Locker and Brolly Advisor were launched in the…


Dane Howard, Trōv

Following on from our FinTech UX Review of Trōv, I spoke to Dane Howard, Chief Experience Officer about their UX challenges, process and what’s next for Trōv.

Can you start by telling me a bit about your role and responsibilities at Trōv?

I am the Chief Experience Officer at Trōv. This gives me the opportunity to be externally facing for our customers and also internally facing to serve our employee experience. I have the great pleasure to oversee all of the touch points across our customer journey. …


Amazon Echo

Chatbots, virtual assistants, and invisible apps are quickly evolving trends towards having a more personable interface. Having a business which handles a lot of questions and queries on a day-to-day basis will benefit from a conversational UX; providing and building a customer service that never sleeps is more important than ever.

Although conversational UX is still in its infancy, the technology is here and the implementation does not require a significant overhaul of existing systems. Conversational UX will open up new possibilities of how companies can interact with their users.

This type of experience is more responsive than any existing…


Are Trōv delivering a solution that goes beyond insurance?

Trōv’s objective is to unlock the value of your physical assets by digitally recording their status along with their individual value. Trōv believes:

“Your insurance should be as unique as you are, and it should empower you to live life without worrying.”

AXA has signed an exclusive partnership with Silicon Valley startup Trōv and launched the UK’s first on-demand insurance proposition.

Using Trōv, users are able to upload items to their cloud-based inventory and purchase individual insurance, underwritten by AXA. …

Jason McCarthy

User Experience Designer at Compare the Market. Previously Dock9, FINE+RARE & AXA.

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