FIFA 2018: fans appreciated DeskBell service in Nizhny Novgorod’s hotels

It’s been three weeks since in Russia started the main sports tournament of 2018 — the 2018 FIFA World Cup. The opening ceremony took place on June 14th, preceding the opening match of the tournament between Russia and Saudi Arabia in Moscow. Apart from the capital, the tournament is hosted in 10 cities, including Nizhny Novgorod.

Our city was not chosen to be a team base camp, but fans actively checked in city’s hotels. Special attention received DeskBell, which became a personal guide for every guest.

To recap, Nizhny Novgorod hosts four matches of group stage and two play-off matches. Sweden and South Korea, Argentina and Croatia, England and Panama, Switzerland and Costa Rica, Uruguay, Denmark and France — these teams played on the stadium of our hometown, and fans from these countries, and many more, have visited us during the last three weeks. During the whole championship, they move between the cities to follow their team, and every time they have to accommodate quickly to a new hotel. According to many guests, DeskBell have helped them a lot in Nizhny Novgorod.

DeskBell is an entirely new service, which does not have any analogues, and its goal is to help hotel guests accommodate easily and quickly in a new hotel. DeskBell app contains all the necessary information to enjoy a stay in a hotel. Restaurant and bar locations, menu and pricing, news and hotel map, but it is not the only reason DeskBell was highly rated by tourists. The best option was to automatically locate the chosen hotel, to explore it and to get information in your native language. “I travel quite a lot, yet checking into a new hotel is always difficult. It’s not easy to understand where all the places are. I downloaded the app as soon as I saw it. The staff and volunteers were helpful as well, but I like being independent and the option to check everything in my phone, in my own language,” — said the fan from Croatia.

Moreover, the service was highly appreciated in other host cities. Also, many guests of the championship used DeskBell before, while travelling in their own countries. Apparently, Nizhny Novgorod keeps pace with innovations and will be remembered as one of the most technologically advanced cities in Russia.