6 Great Customer Service Books You Must Read!

“The book you don’t read won’t help.”–Jim Rohn

Looking for a good book to read? This week, I’ve curated a list of some of the best books that money can buy. These are books that will not only impact the way you do customer service but also how you approach your business as a whole. Even if you get round to reading just one of these books, you’ll have made a great investment into the growth of your company.

So without further a do, here are the 6 customer service books worth reading:

Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin

If you’re looking for practical advice on how to gain loyal customers then this is the book for you. Jill Griffin draws from her personal experiences in business and provides ways that you can go above and beyond customer satisfaction.

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value by Fred Reicheld

Fred Reicheld, inventor of the Net Promoter Score, presents a book that will change the way you think about loyalty, profits and the nature of business.

“Reichheld’s message is simply this: The best, most profitable employers are those that inspire loyalty among three constituencies: customers, investors, and employees.” –Fortune

Turn the Ship Around!: A True Story of Turning Followers into Leaders by David Marquet

A must read for everyone — from parents to entrepreneurs.Drawing from the naval career of David Marquet — this is a very enlightening and thought provoking take on what it means to be an authentic leader.

Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh

Tony Hsieh is the widely admired CEO of shoe retailer, Zappos. In this book he shares his approach to creating a company culture that focuses on customer happiness and one where employees are supported both professionally and personally to make this run like clockwork. This is an inspiring read!

The Thank You Economy by Gary Vaynerchuk

Entrepreneur and Investor, Vaynerchuk, shares with us the valuable tips and techniques to reach a wider audience in modern times, without losing the personal touch.

How to Win Friends & Influence People by Dale Carnegie

Simply put, this is a timeless classic. If you’re in any situation that involves dealing with people then add this to your reading list. You’ll learn not only how to make others happy but also to get more satisfaction from your role.