Four technology-enabled approaches for new revenue, capital investments and improved customer experience. Op-ed originally published in Crain’s New York Business, Dec. 15, 2020 Transportation is the lifeblood of a city’s economic activity, yet most transit agency budgets tell a different story. In March New York’s Metropolitan Transportation Authority was losing…

Written by David Gilford, Danny Fuchs, and Ariel Benjamin. Universal high speed internet access is foundational to addressing American inequality, particularly in education, employment, and healthcare. Nearly every effort to address inequality relies in some way on the internet. Yet more than 18 million American households live without a broadband…

Digital technologies can augment, rather than replace, neighborhood retail. Since the first Montgomery Ward catalog arrived in 1872, technology has provided alternatives to going to the local store. Today seemingly anything can be delivered at the press of a button — or via a spoken command to an artificial assistant. Each new innovation appears to disproportionately benefit e-commerce at…

David Gilford, Senior Director, Client Strategy, Intersection The most predictable thing about technology is the pace of its change. From Moore’s Law to the annual release of new iPhones, we expect each year to bring new technologies and cost efficiencies. …

Forget the sexy stuff like VR and autonomous vehicles, these are the *real* gamechangers in the smart-city space. The phrase “smart city” conjures up images of gleaming new infrastructure, from intelligent street lights to NASA-style command centers. In reality, however, technology’s biggest impact on urban life is much less flashy. …