Dan Gingiss – Medium

Dan Gingiss

There’s No Better Time To Talk About Easter Eggs

This week marks the celebration of three major religious holidays: Easter, Passover, and Ramadan. But only one of these holidays lends its…

4 min readApr 13, 2022

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There’s No Better Time To Talk About Easter Eggs

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Dan Gingiss

Do You Need A Customer Experience Coach?

Do I need a business coach? It was a question I asked myself many times after becoming a solopreneur in early 2019.

3 min readMar 17, 2021

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Do You Need A Customer Experience Coach?

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Dan Gingiss

Looking for Word-of-Mouth Marketing? Try Customer Experience.

What makes a customer experience remarkable, or literally, worthy of remark? After all, that’s what word-of-mouth marketing is, right…

3 min readFeb 4, 2021

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Looking for Word-of-Mouth Marketing? Try Customer Experience.

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Dan Gingiss

Why Customer Experience Is More Important Right Now Than Ever Before

We are in unprecedented times. Even the best crisis and business continuity plans are likely being tested right now. Some businesses, like…

4 min readMar 16, 2020

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Why Customer Experience Is More Important Right Now Than Ever Before

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Dan Gingiss

Customer Experience: The “last great differentiator” for companies?

Imagine you make a large purchase after working with a salesperson. Maybe it’s a new car or windows for the house. The salesperson makes…

4 min readJul 13, 2017

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Customer Experience: The “last great differentiator” for companies?

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Dan Gingiss

The 30 Minutes That Led to Me Writing My First Book

During a leadership meeting at work in January of 2016, my boss challenged his direct reports to identify a personal goal to achieve during…

6 min readJun 22, 2017

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The 30 Minutes That Led to Me Writing My First Book

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Dan Gingiss

Serving the men and women who serve

How USAA uses social media to connect with military members around the world.

3 min readApr 26, 2017

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Dan Gingiss

The 2 Choices All Companies Have: Compete on Price or Compete on CX

To understand how some people just have an innate sense for great customer service, you need only look back at Shep Hyken’s job during…

3 min readMar 21, 2017

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The 2 Choices All Companies Have: Compete on Price or Compete on CX

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Dan Gingiss

Dan Gingiss

Customer experience keynote speaker and coach. Author of “The Experience Maker” and co-host of “Experience This!” Connect with me at dangingiss.com.

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