App developer & publisher POV
Reading app reviews as an app developer is an insightful resource. You have covered this quite well, John. There is similar wealth of data in support tickets from users.
I also encourage app developers to read the competitor’s app reviews. You will be amazed what you will find, including new features to develop or remove, existing features to improve, and features to market in your own app. Look at both direct and indirect competitors’ app reviews (in your case, box, google drive, one drive, hightail, koofr, wetransfer, syncplicity, slack, etc). Look at custom products apps too, for instance Hippa compliance apps, products for data rooms used during mergers and acquisitions.
Consumer POV
As a consumer, I like reading 1 and 5 star reviews when buying products from Amazon, and of apps when I am thinking of downloading apps. I read previous version reviews too. I don’t want to be bothered by downloading, signing up, being on-boarded by an app that I’m going to delete.
