Crisis→ change→ design→ transformation

We already see signs of a new reality forming: online vs. physical retail, wfh vs. office, hospitality vs. delivery, and on and on and on… Most of us expect to have to make substantial changes, but taking action early in this crisis can be paralyzingly hard.

We are amid a far-reaching transformation that will take time to arrive ‘someplace’ — if it ever does. What is certain is that most of the…