Diego Alamir – Medium

Diego Alamir
in
Build For CX

BPO Partner Management and Success: Part 2 of 4

Building a Strong Partnership — Collaboration, Knowledge Sharing, and Continuous Improvement

3 min readMar 3, 2024

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BPO Partner Management and Success: Part 2 of 4

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Diego Alamir
in
Build For CX

Forrester’s CX Maturity Model — A Guide for Businesses

In today’s experience-driven economy, customer experience (CX) is a key differentiator. Forrester’s CX Maturity Model provides a framework…

3 min readMar 1, 2024

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Forrester’s CX Maturity Model — A Guide for Businesses

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Diego Alamir
in
Build For CX

BPO Partner Management and Success: Part 1 of 4

This 4-Part Series is dedicated to delving into the management and success of BPO vendors.

4 min readMar 1, 2024

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BPO Partner Management and Success: Part 1 of 4

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Diego Alamir
in
Build For CX

Unleashing the Potential of Contact Centers: Creating Revenue Growth through VOC Insights

Beyond Service: The Contact Center as a Revenue Hub

4 min readFeb 25, 2024

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Unleashing the Potential of Contact Centers: Creating Revenue Growth through VOC Insights

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Diego Alamir
in
Build For CX

Turn Your Passion into Profit: A Beginner’s Guide to Launching Your E-commerce Empire with Printify

The freedom to be your own boss, set your own schedule, and share your creativity with the world — these are the dreams that fuel the rise…

3 min readMar 1, 2024

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Turn Your Passion into Profit: A Beginner’s Guide to Launching Your E-commerce Empire with Printify

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Diego Alamir
in
Build For CX

Ditch the Zen, Embrace the Fresh: Why Freshdesk is the Smart Choice for Growing Businesses

In the cutthroat world of customer service, there’s no room for mediocrity. Your business needs a helpdesk solution that not only keeps up…

4 min readMar 1, 2024

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Ditch the Zen, Embrace the Fresh: Why Freshdesk is the Smart Choice for Growing Businesses

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Diego Alamir
in
Build For CX

Inside Hospitality: Tips for Excellent Customer Service for your Guests

After ten years of guest and customer service in the hospitality industry, I’ve seen a lot. I’ve worked with global chains and independent…

5 min readApr 16, 2017

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Inside Hospitality: Tips for Excellent Customer Service for your Guests

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Diego Alamir
in
Build For CX

Purchasing Enterprise Software: The Implementation Edition

Buying enterprise software is like falling asleep. You either fall into a beautiful dream of success and happiness, or you descend into a…

3 min readApr 16, 2017

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Purchasing Enterprise Software: The Implementation Edition

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Diego Alamir
in
Build For CX

Embracing the Age of Machine Learning in Customer Service

There is no question that the topic of artificial intelligence and machine learning has been strongly debated in recent studies and…

3 min readApr 16, 2017

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Embracing the Age of Machine Learning in Customer Service

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Diego Alamir
in
Build For CX

What Stand-Up Comedy Can Teach Us About Customer Experience

Customer experience is one of the most crucial aspects to any product, service, or brand launch. It’s a foundation for repeatable business…

2 min readFeb 20, 2017

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What Stand-Up Comedy Can Teach Us About Customer Experience

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Diego Alamir

Diego Alamir

CX leader | Digital business consultant | 10+ yrs building in Silicon Valley | Sharing insights to help digitally transform your customer experience 🌐

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