Deliver small, deliver often, deliver publicly. Productive solutions often involve some amount of subtraction (and in case more than addition). One way to identify subtract is to apply inversion — what will make the problem worse or let it linger, and then removing those factors. …

Say less than is necessary. Brevity pushes you to be succinct and precise. Seek first to understand the needs behind others’ messages and feelings (this is the premise of NVC). Listen to allow new information into your own thinking to deepen your understanding. …