Ticketing System Software
A ticketing system allows IT support to be organized, focused, efficient, and effective.
This directly impacts costs and revenues, customer retention, and public brand image.
Ultimately, ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution.
Your employees are your most valuable asset, so give them the support they need. One key component of providing excellent support when customer service issues are coming in is having a help desk ticketing system. These internal ticketing system is the primary connection between the customer and your service representatives when a customer or prospective client has a questions, issue or problem.
A great ticket management software has a ticketing feature that manages the process at every step from automatically prioritizing the incoming ticket to allowing multiple reps to easily track and update tickets from all types of devices. This ticketing solution is key to ensuring your customer is getting the service they expect.
Quikr Desk — Smart and Intelligent Platform to scale up your business
QuikrDesk is a simple, easy-to-use, multi-user web-based customer support platform. Be it an incident, problem, request or event, you can manage them all, prioritize, assign to engineer, escalate and monitor.
We, at QuikrDesk, have automated various processes. We provide a platform to the decision makers in the company from where they can have a bird’s view of their business operations and take required actions.
QuikrDesk integrates robust IT ticketing with change management process. Offering simplicity and flexibility, QuikrDesk lets you manage change control through automated approval workflows.
At QuikrDesk we provide -Act with intelligence Customize your reports and get insights into the metrics that matter: the health of your customer base and how it affects your business. Grow without growing pains. Scaling is easy because our technology works right out of the box, integrates with other tools, and expands to fit your business. Quality Scaling is easy because our technology works right out of the box, integrates with other tools, and expands to fit your business.