Learning how to use WhatsApp Business with several numbers effectively presents a huge challenge for many businesses. However, businesses may manage numerous WhatsApp numbers in a single view thanks to the WhatsApp Business API. One platform is made available to the entire team, and all messages from all phone numbers are gathered in one view. swift, practical, and effective.
How to manage WhatsApp Business with two numbers (or more)
You can manage several WhatsApp Business lines using Msgclub’s customer support platform. Consequently, you won’t have to keep throwing phones around the office.
The messages from various WhatsApp Business numbers are gathered in one display where you and your coworkers may work together. Whether your team works remotely or in the office, it’s simple to either pick up, assign, or even collaborate on communications.
The advantages of managing WhatsApp Business with multiple numbers in one platform
Small businesses were the main target audience for the WhatsApp Business Marketing. Because of this, the app can only be used by one user, one device, and one phone number. When you manage a little mom-and-pop shop, this is OK. However, whether your business is midsize or huge, it is insufficient. Your team needs the ability to work together in that situation. Msgclub makes maintaining WhatsApp Business with many numbers simple for the following reasons:
1. Manage all WhatsApp Business conversations with your team
Consider that you have two WhatsApp numbers: one for customer care and one for your sales team. Without the proper infrastructure, forwarding conversations might be difficult. In that scenario, you must provide the customer with a phone number or email address.
But that’s not what you desire. No matter whose number your customers called, you want to assist them. It should be with you to forward.
Using WhatsApp Business with your team is simple with Msgclub. If you select to handle your communications by team, each team will be able to effortlessly forward the messages to another team without having to inconvenience the consumers with additional actions.
2. Automate conversations on WhatsApp Business with a chatbot
You can employ chatbots by managing your WhatsApp Business discussions in Msgclub. Don’t worry if this seems intimidating. In Msgclub, creating a chatbot is simple and requires no programming knowledge. All you have to do is drag and drop some blocks around.
These bots can be used to provide automated responses to frequently requested questions. This helps you and your staff save time that can be used to assist clients with more challenging inquiries.
3. Get valuable insights
You may gain important insights into your WhatsApp Business discussions by connecting the WhatsApp Business API to a customer care platform like Msgclub.
Obtain responses to inquiries like:
- How many WhatsApp chats does your team have per day?
- How quickly does your team reply to new WhatsApp messages?
- What are the most typical inquiries on WhatsApp?
- Which products do we sell over WhatsApp the most frequently?
4. Keep all your communication in one platform
You can manage all of your other communication channels in addition to WhatsApp in Msgclub’s customer service portal. From voicemail to voicemail, and from Facebook Messenger to WhatsApp. This enables your team to maintain a precise overview.
Additionally, it stops you from constantly switching between different tools. And no one desires that. To Start a Trial Click here.
Frequently asked questions ( FAQ )
1. How can I use multiple users for WhatsApp Business?
You can use multiple phone numbers or accounts on the same device with WhatsApp Business. This is useful if you wish to manage multiple businesses or keep your personal and business accounts separate. Here’s how to add multiple users to WhatsApp Business:
- If your device supports dual SIM cards, you can use one SIM for your personal WhatsApp account and the other SIM for your business WhatsApp account.
- Some Android devices offer a “Multiple Users” feature that allows you to create separate user profiles on the same device.
- On certain Android devices, you may have the option to clone apps, which allows you to run multiple instances of the same app on the same device.
2. What are WhatsApp Business’ competitive advantages?
WhatsApp Business provides various competitive advantages for organizations wishing to efficiently interact with their clients. Here are some of its primary benefits like Wide User Base, Familiarity and Trust, Two-Way Communication, Business Profile, Labels and Sorting, Automated Messaging, Broadcast Lists, Verified Business Accounts and End-to-End Encryption.
You can also check our other relevent blog Whatsapp Business
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