WhatsApp Business is steadily rising in popularity as one of the most widely used platforms for business communication. The software enables quick, practical, and intimate talks. And that’s fantastic news for any company looking to replicate the in-person shopping experience online.
Unfortunately, only four users can simultaneously use the standard WhatsApp Business programme. Businesses who receive a lot of WhatsApp Business messages could require more. Fortunately, there is a fix.
We’ll go over how to start utilizing WhatsApp Business with numerous users over the course of the next few minutes.
WhatsApp Business with multiple users for larger businesses: the app
For small businesses with few incoming messages, the official WhatsApp Business app was developed. It is designed to be accessed by a select set of people as a result. The WhatsApp Business app could only be used on two devices until September 2021.
Teams can use the software on five devices, including one phone, as part of the new beta programme. This implies that you are still unable to utilize WhatsApp Business on two different phones.
The WhatsApp Business app should be viewed as a temporary solution when used on numerous devices. Long-term, you’ll begin to experience problems:
- No channels for internal communication
- No capacity to monitor the effectiveness of particular agents
- limited potential for automation
Using the API is the only way to go completely professional.
WhatsApp Business with more than four users for larger businesses: the API
WhatsApp launched the WhatsApp Business API for larger businesses who want to use WhatsApp Business with more than four users. This allows you to:
- Using several users to manage WhatsApp Business: Send out messages to coworkers, hold internal discussions, and assist more clients.
- Talking machines: Use chatbots, make rules, and provide prompt, automated responses.
- Get insightful information: Count the number of chats, as well as the number of questions posed most frequently and other things.
The messaging window for the WhatsApp API is 24 hours. You have 24 hours to reply to a customer who contacts your company. After that, your only option for replying is to send templated messages. These are WhatsApp-approved messages.
How to use WhatsApp Business with multiple users via the app
You must enroll in the beta programme if you wish to use the WhatsApp Business app on multiple devices or users. It’s simple to do and doesn’t take too long.
- Go to your WhatsApp Business app first.
- Then click the “more options” button.
- ‘Linked devices’ should be selected.
- ‘Multi-device beta’ should be selected.
- Click “join beta.”
You can connect other gadgets to your phone now that you’ve signed up for the programme. The ‘Linked devices’ section also allows you to do this.
How to use WhatsApp Business with multiple agents via the API
There is no separate user interface for the WhatsApp Business API. You’ll need a customer service platform like Msgclub in order to use it. In no time at all, you’re set up:
- Activate your free trial account.
- Integrate Msgclub with your WhatsApp Business number.
- Request access to the WhatsApp Business API.
In 10 minutes, you’ll be prepared to use WhatsApp Business with your team. The Msgclub team will assist you in navigating WhatsApp’s approval procedure in the interim.
Adding users
Msgclub is quick and simple to set up for managing WhatsApp Business with several users. For instance, adding a new user only takes a few minutes.
You can grant a user special permissions, sometimes known as “staff permissions,” when you add them. Four varieties are available for you to select from:
- Account administrator (can invite coworkers, view statistics, and control chats)
- Supervisor (can control talks and check contacts’ conversational histories)
- User (can only respond to messages allocated to them)
- Light user (only able to assign chats; unable to respond to them)
Assigning conversations to yourself or colleagues
You and your team can manually allocate messages to one another when you have a small team and a manageable volume of incoming WhatsApp messages. In this manner, messages won’t ever receive repeated responses.
Assigning everything manually will take time if you have a huge team or a lot of incoming WhatsApp Business communications. You can therefore automate this procedure. The round-robin rule ensures that every member of your team receives the same number of messages each day.
Work together on WhatsApp Business conversations with multiple users
A team that oversees WhatsApp Business needs to be able to communicate with one another in order to handle various users. This can be accomplished by sending one another internal messages, also known as tagging, through a shared team inbox solution.
Automate conversations with chatbots
Working in customer service can be stressful, especially when it’s busy. Before you realize it, you’re taking longer and longer to respond. Your client satisfaction ratings will suffer as a result. Therefore, a little automation won’t do any harm.
You may launch a chatbot for WhatsApp in Msgclub that gathers leads, responds to straightforward inquiries, and routes clients to the appropriate colleague instantly. Therefore, even when dealing with several people, messages will always be shown.
Set auto-replies when no users are available
Utilizing auto-replies is another advantage of using Msgclub to handle WhatsApp Business with several agents. Even after hours, you will always respond to your clients.
This is a crucial function, particularly given that you can’t ‘shut down’ your WhatsApp account after hours. There must always be a response because customers might choose to send messages at any time of day.
Quick replies for your entire team
Msgclub can be used to provide hasty responses over WhatsApp Business. You can choose predetermined responses to queries you’re regularly asked by giving a short response. This saves a tonne of time. Using rapid replies when using WhatsApp Business with several users ensures that everyone in the firm uses the same tone and voice.
Start managing WhatsApp Business with multiple logins
Are you prepared to begin using the WhatsApp Business API? Within five minutes of registering with Msgclub, you can begin managing your WhatsApp Business communications with many users. To Start Trial Click Here.
Frequently asked questions ( FAQ )
1. Is WhatsApp for business API free?
As a scalable marketing tool for mid-sized and large organizations, WhatsApp offers its Business API. Although the WhatsApp API is free, messages are charged per session under a pricing scheme known as conversation-based pricing.
2. What is WhatsApp Business API for?
A WhatsApp application called WhatsApp Business API uses API (Application Programming Interface) technologies to enable businesses to receive, process, and reach a wide audience of clients. Medium-sized to large enterprises who want to use WhatsApp with numerous users should use the WhatsApp API.
You can also check our other relevent blog Whatsapp Business
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