Management and coaching best practices
A list of 20 things
This list reflects my personal opinions on the matter, along with manners I learned from the outstanding managers and classes at Twitter and beyond.
- Value focus and do what you can to maximize it.
- Value long-term ownership. Quality and invention stem from long planning horizons.
- Give credit where it’s due; encourage everyone to do the same.
- Promotions and shoutouts are an implicit announcement of your values; use these levers to incentivize towards those values. Be wary that without full clarity on your decision-making process, these actions could backfire, signaling your incompetence in the assessment of skills and contributions.
- Encourage collaboration.
- Never be the source of division — “divide-and-conquer” works until people realize they are being played.
- Take notes and be detail-oriented; similarly, make sure to express yourself clearly and with detail.
- Follow up and show clear progress towards addressing concerns and removing obstacles. This is an important part of the job.
- Never talk down.
- Challenge assumptions and push towards solutions that lead to wins for both the business and the customers, both today and in the long run.
- Treat everyone with the utmost respect, every single day.
- Hire and don’t be intimidated by people smarter than yourself—they worked hard to get here and they make you look good.
- Allow yourself to learn from everyone; allow your mind to be changed.
- Appreciate everyone’s experiences and points of view. The elusive business-saving innovation can come from anyone—create processes that allow for the incorporation and implementation of those ideas. This is the more cost-effective approach when compared with the alternatives.
- A smile goes a long way.
- Never let the team know or show that you’re under pressure; they might mistake it for your frustrations with something that they have done.
- Continually express and renew your trust with team members.
- Give feedback and promotions without being asked—this is the more cost-effective approach when compared with the alternatives.
- Believe that everyone can achieve the impossible and let them know; the results will continually surprise you.
- In every conundrum, strive to seek resolutions, identify upsides, and make it work. It’s always going to be crazy.