Speed Matters

According to our customers, our robots run 3 to 5 times faster than our competitors. When I said this in a meeting the other day, I received a questioning look from some of our business partners. “But why does that matter?” someone said finally.

More Transactions in Less Time = Fewer Robots

How many robots do you need to run your processes? With Pega Robotics you can accomplish more transactions with fewer robots using less hardware. Robots cost money. Hardware costs money. Pega Robotics saves money. And as a bonus wouldn’t it be great to not just meet your SLAs but blow them out of the water?

Faster robots can be used for customer service

Imagine this scenario. You successfully deploy a robotic process to automate a back office process. It works great, but you know this same process is performed thousands of times every day by your contact center agents. What do you do? With Pega Robotics you deploy the exact same process to your customer service desktops. Now you are impacting not only back office processes but customer service as well.

Faster robots can be used for self-service

But wouldn’t it be great if you could deploy this same process for your customers to do on your website. Nobody wants to wait over a minute for confirmation that their transaction is complete, but if your robots are 3 to 5 times faster? Well, I think your customers might be OK with waiting 10–20 seconds for a process to complete.

So speed matters. It not only costs less but it allows you to solve more problems with robotics.