Handy Tips to troubleshoot your Internet connection problems
Having problems in connecting to the Internet or your Xfinity wireless network? Are you facing difficulties in staying connected to the home network? Don’t worry! There are some troubleshooting tips you can try to restore and manage your Internet connection that may slow down either the connectivity problems or you lost or forgotten network login details. Hence, look out the below-mentioned steps and choose the option which is the best fit for your requirement to start troubleshooting your network connection.
Connectivity Problems
Although there are a number of factors that may drop down internet connectivity, but still you can try to troubleshoot a few of them.
Check the power plugs
· Make sure that your all devices as the computer, router, and modem correctly plug into the power outlet and turned on.
· Check that your wireless gateway 1 or wireless gateway 2 or the modem is connected to the ISP via a coaxial cable. Also, your router is properly connected to the modem via an Ethernet cable if you are not using the Gateway.
· All essential wireless adapters are correctly attached to the laptop or computer.
· Once you have confirmed that all plugs are properly connected, restart your system and then try to access the Internet by running a browser and typing the valid URL.
Connect Directly to Your Modem
· If you are accessing Wi-Fi network via the router or the modem, try to connect your system directly to the modem. Just disconnect the Ethernet cable from the router and connect it to the computer’s Ethernet port.
· If the problem is still persisting, then it may be caused by the improper configurations of the router. If not, then it may be the major issue for you.
Reset Your Router or Wireless Gateway
· If you are unable to fix the problem even after confirming the adapters and power plugs, then you should try to reset your router device by following specific directions or with the help of skilled professionals.
· If you don’t have a wireless gateway, then the process can be different, so for stepwise instructions, you can refer to the documentation of your device. You can also take a try for the following general set of instructions is as follows.
1. Find your ‘Reset’ button, which is usually located on the routers’ back panel.
2. Now, press and hold the button until the LED light flashes or near about 10 seconds.
3. After that, using a sharp thing as the pen or a pointed and nonmetal item, press and hold the button of ‘Restore Factory Settings’ around 20 seconds.
4. Subsequently, release the pressed button and wait for the device to reboot.
5. Later, open your web browser and browse something by entering a URL over the web to test the Internet connection.
Lost or Forgotten Login Information
If you’ve lost or forgotten your router’s login information or if you just have acquired a used router and don’t know the username and password, then you can’t access the Internet without providing correct login details. In such a situation, you should try to know the possible causes and their resolutions to access the Internet connection.
Network Login Information
Can’t memorize your network name and password to access the network on your system? Here’s know what to do.
· At first, try to change the wireless network name and password in the Admin Panel to access the default settings.
· Once you have changed the default settings, you can find your current login details by logging into the online Admin Tool.
· If you are unable to change such settings, try to use the info placed on the bottom sticky tag of the router.
Admin Tool Login Information
· If you are still having the same problems even after applying the above process, you can access the default administrator login details by changing the network name and password via the XFINITY My Account App. Here, you can use the username as admin and the password as the blank or the same password text you can enter.
· If you want to change this info, unfortunately, you will have to reset the wireless router’s factory settings. You can visit the Comcast official website to find the user manual guide in order to do factory resets.
· If you are not using any wireless router, but still want to restore the factory settings of your router. Prefer to contact the Xfinity internet customer service in order to know the step wise instructions via expert assistance.