3 THINGS TO WATCH OUT FOR WHEN PURCHASING IT SOFTWARE OR SERVICES

This article has been republished from https://domenicacresapblog.wordpress.com. If you’re in the market for new IT software or services and you’re making the big purchase for the first time, then you might find yourself feeling a bit like “you’re at a disadvantage to vendor salespeople who do nothing else,” writes Computerworld.

Here are some warning signs to look out for when making an IT purchase that will help you to combat this disadvantage.

Warning Sign #1 — High initial costs

When you make a purchase, look out for high costs upfront instead of monthly payments. In almost any industry, this high initial payment poses a red flag. It’s important to question how the company will afford updates to the software in the future without consistent customer payments and to know whether or not you have the option of a refund after you begin using the software. This article mentions, “Unless there’s significant customization, a large upfront charge is nothing less than a provider trying to get as much out of you as quickly as possible.” Know what you’re paying for and what the long term costs and services will entail.

Warning Sign #2 — Vague salespeople

It’s important to understand exactly what IT technology you’re buying. Knowing how future issues or costs might be handled is vital information that can greatly impact whether or not you decide to make a purchase. Perkins says, “Clarity is critical in any contract. Features, service levels and costs should be clearly documented and well understood.” There have been instances of companies being blindsided by later costs and lack of assistance after they sign a contract. Don’t let your company be one of them.

Warning Sign #3 — It’s difficult to speak with vendor staff

If you encounter evasive staff who aren’t available to answer your questions, it’s usually a huge red flag. If staff is difficult to speak with when they should be courting you for your business, how much harder will it be when you need assistance, but the seller already has your payment and a contract? Perkins states, “If you see any hesitancy in the access your team is granted, there’s a good chance that the vendor sees your company as a customer of low importance. Good luck getting any attention after you sign the contract.” Avoid this red flag by finding a seller who makes your company a priority and seems up-front and reliable.