Dominique Boucher – Medium

Dominique Boucher

Dominique Boucher
in
CXinnovations

If you have just 5 minutes to spare, go make a sandwich, not a chatbot!

Our journey in building a great chatbot, part 1

Dec 18, 2017

If you have just 5 minutes to spare,
go make a sandwich, not a chatbot!

Dec 18, 2017

Dominique Boucher
in
CXinnovations

For or against conversational bots for customer service?

That was the topic of a panel I attended a few weeks ago in Montreal. Being a vocal proponent of bots and especially bots integrated to the…

Nov 28, 2017

For or against conversational bots for customer service?

Nov 28, 2017

Dominique Boucher
in
CXinnovations

Opus Research Intelligent Assistants Conf — Day 2

In my previous post, I gave a recap of day 1 of the Intelligent Assistants Conference organized by the Opus Research analysts firm this…

Sep 21, 2017

Opus Research Intelligent Assistants Conf — Day 2

Sep 21, 2017

Dominique Boucher
in
CXinnovations

Opus Research Intelligent Assistants Conference 2017

Day 1 Recap

Sep 20, 2017

Opus Research Intelligent Assistants Conference 2017

Sep 20, 2017

Dominique Boucher
in
CXinnovations

Programming languages and innovation

Or the story of three attempts at introducing new programming languages in the workplace and their cross-pollination effects

Sep 8, 2017

Programming languages and innovation

Sep 8, 2017

Dominique Boucher
in
CXinnovations

An Answer to Anatomy of a chatbot

Or why “develop a chatbot in 10 minutes” is simply a false promise!

Jul 17, 2017

An Answer to Anatomy of a chatbot

Jul 17, 2017

Dominique Boucher
in
CXinnovations

5 reasons customer service chatbots must be part of your omnichannel strategy

I was talking with the contact center directors of a large financial institution lately and they admitted they were having a hard time…

May 17, 2017

5 reasons customer service chatbots must be part of your omnichannel strategy

May 17, 2017

Dominique Boucher
in
CXinnovations

Welcome to CXinnovations!

The market has been rampant with the virtues of omnichannel contact centers and how, if properly implemented, they will result in delighted…

May 17, 2017

Welcome to CXinnovations!

May 17, 2017

Dominique Boucher

Dominique Boucher

Conversational AI Solutions Architect @ National Bank of Canada. My interests revolve around DevOps, cloud infrastructures and AI industrialization.

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