Dominique BoucherinCXinnovationsIf you have just 5 minutes to spare, go make a sandwich, not a chatbot!Our journey in building a great chatbot, part 1Dec 18, 2017Dec 18, 2017
Dominique BoucherinCXinnovationsFor or against conversational bots for customer service?That was the topic of a panel I attended a few weeks ago in Montreal. Being a vocal proponent of bots and especially bots integrated to the…Nov 28, 2017Nov 28, 2017
Dominique BoucherinCXinnovationsOpus Research Intelligent Assistants Conf — Day 2In my previous post, I gave a recap of day 1 of the Intelligent Assistants Conference organized by the Opus Research analysts firm this…Sep 21, 20172Sep 21, 20172
Dominique BoucherinCXinnovationsOpus Research Intelligent Assistants Conference 2017Day 1 RecapSep 20, 20174Sep 20, 20174
Dominique BoucherinCXinnovationsProgramming languages and innovationOr the story of three attempts at introducing new programming languages in the workplace and their cross-pollination effectsSep 8, 2017Sep 8, 2017
Dominique BoucherinCXinnovationsAn Answer to Anatomy of a chatbotOr why “develop a chatbot in 10 minutes” is simply a false promise!Jul 17, 2017Jul 17, 2017
Dominique BoucherinCXinnovations5 reasons customer service chatbots must be part of your omnichannel strategyI was talking with the contact center directors of a large financial institution lately and they admitted they were having a hard time…May 17, 2017May 17, 2017
Dominique BoucherinCXinnovationsWelcome to CXinnovations!The market has been rampant with the virtues of omnichannel contact centers and how, if properly implemented, they will result in delighted…May 17, 2017May 17, 2017