Wicked Problem — Public Hospitals

In the first week of the bootcamp at Ironhack we were split into groups to work on, develop and solve our first Challenge.

The Challenge

Technology is changing the way we interact with each other. Many processes and tasks that required a long time to do in the past are now as simple as pressing a button.

As the public system incorporates technological solutions to big infrastructures, our experience as citizens should see that change too.

How Might We transform the end-to-end experience in public hospitals?

In the Brainstorm we started to get to know the problem and question ourselves which are the main problems in the public’s hospitals. We followed the design thinking process in order to solve the problem.

Empathize and Define

  • Interviews
  • Survey
  • How might we?
  • Affinitty Maps
  • User Persona

In total, we had 18 responses to our survey, which gave us data to analyse. With this, we discovered the main reasons and which general problem patients facing when in the hospital:

We created an affinity map to organize all the information collected from the survey, interviews and insights. With this affinity map we were able to develop a better understanding of the data, and could ask ourselves the following questions and Define our Problem Statement:

Reliable sources of information during the process that is also accessible.

With our finding research we could better understand what users were saying, their frustrations, and their needs. With this, we developed our two personas.

Monica Schönweide, age 42, business owner, married, German. Dedicated business owner loving mom of two and wife.

And our second Persona:

Anneliese Schönweide, age 77, retired, widow, German. Nondigital native but curious elder relying on relatives.

Ideate and Prototype

  • User journey map
  • Ideate ( The crazy 8 method)
  • User Flow / User Case
  • Prototype

The whole process methods combined help us to understand the main problems and come up with features that would help Monica as a User to guide and follow her mother Anneliese in the process when in hospital.

We created the Digital Companion for Hospitals Visit. You can see the main idea bellow:

After that we created the User Case to help us to design which feature we would like to follow in our Prototype:

And finally our Prototype in Lo-fi:

Findings

Make a digital hospital companion for kids — so much potential.

Learnings

Methology is important — stick to it.

Documentation always!

Next steps

Give more time to the user flow, prototyping and testing.

Start with UI design.

Finally I would like to say a big thank you for my awesome group Vera and Joy!

Thank you for reading!

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