Dan O'ConnorinIBM watsonx AssistantIBM watsonx Assistant’s new routing features enhance customer interactionsEfficient routing capabilities are vital for creating personalized and effective customer interactions in conversational AI systemsJul 7, 2023Jul 7, 2023
Dan O'ConnorinIBM watsonx AssistantAn expert practitioner’s guide to the new Watson AssistantThe new Watson Assistant marks a significant milestone in the evolution of IBM’s virtual assistant. Authoring and runtime changes allow…Sep 9, 2022Sep 9, 2022
Dan O'ConnorinIBM watsonx AssistantDetecting addresses with Watson AssistantOne of the struggles of building a chatbot is capturing user addresses. While any teenager can understand that “45 Pond Lane, Springfield…Jul 1, 20212Jul 1, 20212
Dan O'ConnorinIBM watsonx AssistantDetecting Names and Locations with Watson AssistantFarewell sys-location & sys-person; Hello contextual entities!May 28, 20202May 28, 20202