As cryptocurrency continues to loom as a disrupter to the banking industry, perhaps you’ve noticed the evolving narratives from big banks in the US. For many years, banking leaders have resisted crypto, hurling insults at inanimate digital objects like bitcoin and forbidding wealth managers to invest in crypto. Lately, banks…

I know, I get it, you don’t have time. So humor me for a few minutes. What would it look like? How would you use it? Forget the rules we know — what would this bank do for you, the small business owner? There are two reasons I ask. First…

We’ve been in a vicious cycle of an age-old problem. There’s a nuisance or hurdle that we all tolerate in our daily lives. But, then a pandemic hit, and the nuisance became a major problem — a problem that we could no longer ignore. …

​​Access to capital and a deeper understanding of financials has always been the hardest nut to crack when building a business. On top of that, the subscription economy is eating the world with a unique set of financial needs. …

The importance of creating a company culture of giving back and how our recent acquisition is directly impacting families in Israel. A lot has happened at Samanage since my last post, most notably our $350M acquisition by SolarWinds in April. It has been a challenging and rewarding journey transforming the…

To create a modern customer experience, SaaS vendors need to operate in a completely different way. If you read my last article, you’ll know that we have our work cut out for us as SaaS vendors when it comes to delivering an optimal customer experience. From siloed operational structures to…

The current state of Customer Experience and what needs to change for SaaS companies to continue to succeed. My motto has always been that the “Customer is King,” which means that above all else, the customer’s needs and business success are top priority for everyone in the company. Customer Trust…

Why giving your customers the royal treatment is the key to driving business success — for both you and your customer. “Customer Success” in the Pre-SaaS Era While SaaS is incredibly pervasive in today’s technology landscape, it hasn’t always been the dominant business model. Before SaaS was mainstream, legacy software vendors interacted with customers on a…

Why I chose to move my Israeli startup to this Raleigh suburb instead of NYC, San Francisco, or the Valley. Despite Israel’s small size, with just over 8.5 million total residents — about the same as New York City — Israel has more companies on the NASDAQ than Korea, Japan…