An Interview With Doug Brown

Be flexible. In every which way. Nothing is predictable and you are going to have to change the way you do business, handle clients, create strategies, work with a different generational workforce ( I am surviving working with Z and Millenial as a X’er) and global pandemics. We were able…


Prioritize communication with your client. This is something I learned as I went on, but I find the more I communicate with the client, the better the relationship gets. My rule for myself is that I don’t want to receive any Slack messages asking about something I was supposed to…


Hire as many different staff nationalities as possible. Each nationality uniquely contributes to the firm and to our multi-national clients.

As part of my series called “Five things I wish someone told me before I started my consulting business,” I had the pleasure of interviewing Aidan Healy, the founder and…


An Interview With Doug Brown

Franchising. This was my best way to grow the company. I think if I had wanted to open 14 locations all by myself it would have been extremely difficult and time consuming. Thankfully I’ve been fortunate enough to have franchisees that also believe in the vision of the company and…


Managing Staff is the hardest part of running a business. Outsourcing does not work because nobody knows the business like our own Staff. Hire as many different Staff nationalities as possible. Each nationality uniquely contributes to the Firm and to our multi-national Clients. To keep the business running and multi-national…


Get a website designer. I had dabbled in web design years ago and panicked when I finally had to come to grips that I couldn’t do this on my own, if I wanted to launch my firm with a professional, credible website. Updating a website, which is intuitive, is not…


Customer-centricity is key. Your customer’s journey is the only one that matters. This is what makes a great product, and the reason to leverage technology. At the end of the day it’s all about making life better for your customer. Nowadays, people look for easy, digital solutions. The less steps…


Expect bugs- everyone has them. Have a plan laid out in the event that you have an internal issue and have a game plan for how you and your team will handle this type of situation. Part of your development budget should be maintenance and preventing any bugs/crashes.

As a…


Help when you can — I did not naturally do this in my earlier years and was oblivious about the platform frog provided to help others. With Vidlet and with age, I have become more aware how powerful helping others can be. Sometimes you cannot help but try if you…


Passion and grit — To succeed and be strong in the long run, it is crucial to work for something you believe in and think is fun. Working with a growth company and getting it to scale requires both a marathon runner’s endurance as well as the ability to sprint…

Doug C. Brown

Sales Revenue Growth Expert | CEO and Business Consultant at Business Success Factors | Author

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