An Interview With Doug Brown

Franchising. This was my best way to grow the company. I think if I had wanted to open 14 locations all by myself it would have been extremely difficult and time consuming. Thankfully I’ve been fortunate enough to have franchisees that also believe in the vision of the company and have helped us expand to these 14 beautiful locations. This definitely increased our revenue and profitability. By trying to replicate the process 14 times over it has really allowed us to fine tune any pain points in our process and alleviate unnecessary steps along the way. It’s also fun to…


Managing Staff is the hardest part of running a business. Outsourcing does not work because nobody knows the business like our own Staff. Hire as many different Staff nationalities as possible. Each nationality uniquely contributes to the Firm and to our multi-national Clients. To keep the business running and multi-national Clients happy, always have a back-up plan. Never depend on one person. Even during economic and financial crises, everything will be alright.

As part of my series called “Five things I wish someone told me before I started my consulting business,” I had the pleasure of interviewing Aidan Healy, the…


Get a website designer. I had dabbled in web design years ago and panicked when I finally had to come to grips that I couldn’t do this on my own, if I wanted to launch my firm with a professional, credible website. Updating a website, which is intuitive, is not building a website from scratch. Thankfully I could reach out to a close friend who hooked me up with his web designer for help.

As a part of my series called “Five Things I Wish Someone Told Me Before I Started My Consulting Business”, I had the pleasure of interviewing…


Customer-centricity is key. Your customer’s journey is the only one that matters. This is what makes a great product, and the reason to leverage technology. At the end of the day it’s all about making life better for your customer. Nowadays, people look for easy, digital solutions. The less steps the better, if it’s easy to do from mobile, even more so. Many startups fall in love with the product, and develop features for the sake of it. Focusing on the product is great, but always as long as it has the customer in mind.

As a part of my…


Expect bugs- everyone has them. Have a plan laid out in the event that you have an internal issue and have a game plan for how you and your team will handle this type of situation. Part of your development budget should be maintenance and preventing any bugs/crashes.

As a part of my series about “Lessons From Inspirational Women Leaders in Tech”, I had the pleasure of interviewing Brynn Gibbs.

Brynn Gibbs, founder and Chief Executive Officer of Consumer Fusion, founded Consumer Fusion in 2013 after helping close family friends with fake negative review removal for their businesses. From that…


Help when you can — I did not naturally do this in my earlier years and was oblivious about the platform frog provided to help others. With Vidlet and with age, I have become more aware how powerful helping others can be. Sometimes you cannot help but try if you can and do it with honesty. It builds long lasting relationships. See helping others not as a chore but as an opportunity to build your network. We all meet more than once.

As a part of my series about “Lessons From Inspirational Women Leaders in Tech”, I had the pleasure…


Passion and grit — To succeed and be strong in the long run, it is crucial to work for something you believe in and think is fun. Working with a growth company and getting it to scale requires both a marathon runner’s endurance as well as the ability to sprint 100 meters in the middle of everything. If you do something you do not 100% believe in or are passionate about, it is difficult to be persistent and perseverance is an important success factor. Passion also drives curiosity and innovation.

As a part of my series about “Lessons From Inspirational…


Continuous improvement. If you’re always perfecting things, you will never launch anything. Taking small incremental steps is something I’ve personally become better at, over time. Pivoting a couple of times before settling on a physical device helped me change my mindset. At first, I found it incredibly frustrating when you have something which is half ready to launch, and you toss it out and focus on something different. But hey, you tossed it for a reason, right?

As a part of my series about “Lessons From Inspirational Women Leaders in Tech”, I had the pleasure of interviewing Rebecca Lundin.

Rebecca…


An Interview With Doug Brown

Another one that is simple to do is when I meet CEOs informally, we talk on a very high level about their business and I do a very high-level sketch of the 2Y3X methodology. I can map out their business in five key areas, which most businesses follow, and start to talk them through that without going into great depth. And that tends to be where you get those “A-ha,” moments from them when they say, “If I looked at my business in this structured way, these are little things I could do, rather than doing big tasks that take…


Product and customer value proposition — understanding your customers’ needs through the customer’s lens and applying the right products to solve their business needs is not only a differentiator but a requirement for sustainable success.

As a part of my series about “Lessons From Inspirational Women Leaders in Tech”, I had the pleasure of interviewing Sherri Turpin.

Sherri Turpin is CEO of ZVRS and Purple Communications (ZP), a leading provider of communications solutions, including video relay technology, and interpretation services for deaf and hard of hearing individuals. Proficient in American Sign Language, Sherri is committed to the CEO Action for…

Doug C. Brown

Sales Revenue Growth Expert | CEO and Business Consultant at Business Success Factors | Author

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