Unbabel for Zendesk is a productivity app that enables Zendesk agents to respond to support tickets in their customers’ native languages.
Agent workflow is unhindered by the additional translation functionality: a foreign language support ticket arrives and is accepted by an agent who machine-translates it into her preferred language, allowing her to immediately understand her customer’s need. She can then compose her reply in English and Unbabel it so that her customer receives the response in his most confident language, simplifying her workflow and increasing his satisfaction.
Long gone are the days of relying on Google Translate to answer your customers’ most difficult questions, like what music to listen to or when Justin Bieber will hit puberty. Unbabel for Zendesk frees you up to detective actual problems, like the mystery of the bouncing, exploding ball.
Curious? Intrigued? Dying to translate support tickets?
If you’re interested, have any questions, or just want to show us some love, be in touch with us (in any language) at email@example.com!
*We know what you’re thinking. “One time, I only needed to Google ‘agua’ and ‘piscina’ to resolve a support ticket. That was really easy.” Using Unbabel for Zendesk is even easier than that. We promise.