Jan McBarron Discusses How to Handle Patient Pushback

Use the Right Language

Be the Bigger Person

Jan McBarron’s Final Thoughts

What it boils down to is that patients who give pushback are acting in the moment, seeing only the short-term implications. They cannot be expected to have the same knowledge or objectivity as the professional taking care of the them. Furthermore, even if they do, remember they are sick and reverting to childish, unreasonable or inappropriate behavior. Instead, it’s all about approaching them with the right language and attitude, as well as acknowledging that you can and will do your best for them, even if they seem ungrateful.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Dr. Jan McBarron

Dr. Jan McBarron

5 Followers

Dr. Jan McBarron of Duke and the Doctor is an award winning Bariatric Medical Doctor, author and popular public speaker.