Dashbot: To Click or to Chat… That is the Question…
Arte Merritt

Thanks, interesting! I think segmenting on use case is obviously the key thing when comparing these two very different interaction techniques. A series of complex queries (where you gradually build up a turn-based dialogue) vs a pre-defined series of button clicks are very different. It seems we as designers in the current chatbot craze sometimes forget that the computational linguistics/dialogue system communities have figured a lot of this stuff out already.