David LawLive Chat Fails — Focus on the CustomerA collection of hilarious live chat fails. Read all about robot/human confusion, jumping to conclusions and first draft angry customers.Aug 16, 2020Aug 16, 2020
David LawThe Definition of Outstanding Customer ServiceOne thing that I get asked about a lot is to give the definition of outstanding customer service. This term gets used quite a lot so in…Aug 14, 2020Aug 14, 2020
David LawCustomer Service and Lego — Lessons LearnedI’m sure almost everyone has played with Lego at some point so hopefully, you will see the similarities between the two things!Aug 14, 2020Aug 14, 2020
David LawThe Top Five Skills of Outstanding Customer Service ProfessionalsBased on my experience there are five skills that are essential to be an outstanding Customer Service professional. If they don’t have…Aug 14, 2020Aug 14, 2020
David Law5 Steps to Focus on Customer Service to Deliver GrowthIn this article, I will explain that by focusing on customer service you can not only improve your performance but also your bottom line…Mar 8, 2020Mar 8, 2020
David LawWhen Live Chat Goes Wrong!I will talk about the worst examples of live chat gone wrong and what they could have done to avoid it going so wrong.Sep 9, 2019Sep 9, 2019
David LawWhat Customer Service Professionals Can Learn from WWE! — Focus on the CustomerCustomer Service and WWE might not mix but there is plenty lessons that can be learned from the WWE.Jul 25, 2019Jul 25, 2019
