…lf at home). But following a toolkit does not equal designing a good solution to the right problem. It is as much about the mindsets as the tools (e.g. being humble and open to ideas coming from everywhere and changing as a result of feedback, curious about what’s really going on and how things are working or not and working as teams rather than as a lone genius).
…this moment, we highlighted the different priorities between the service provider and the end user. You, the service provider, might know your service inside and out, considering certain moments more important than others. But in all actuality, this is likely different from the end user’s perspective. They might be completely different views.