Inside Eat24, the number of prank orders spiked. Reps who were still working there told me that some supposed customers sent dick pics in their email messages, or would add “I know your job sucks” into their chat queries. The 150-or-so customer service reps were instructed not to talk about their wages to customers. Someone — assumed by the reps to be a manager — posted an “Open Letter” sign in the office declaring their gratitude for Stoppelman (which a fellow colleague texted Talia’s way).
The Revelations of Lady Murderface
Lauren Smiley
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What a mix of judgement and mercy. Virtual assistants.