David WhitedinHighlandWhy You Shouldn’t Skip Journey MappingJourney mapping might seem a bit cliché now that everyone is talking about it, but it is still the most reliable place to start if you…Sep 5, 2017Sep 5, 2017
David WhitedinHighlandWhy I Stopped Talking About Delighting CustomersMaybe you should tooJun 26, 2017Jun 26, 2017
David WhitedinHighlandOvercoming The CX Strategy Identity CrisisI spent a decade in an experience design function as an administrator in a university setting. Out of the thousands of conversations I had…Apr 26, 2017Apr 26, 2017
