This was a great article. There is a fantastic Ted Talk too about how to listen and have a good conversation. People simply don’t want to hear another person with a different option.
We see it a lot in politics now, no one is willing to bend or compromise on an issue and now we are constantly facing a stale mate. Hell now people are so fed up they just pass laws state by state until the government FINALLY gets the picture.
I would agree the internet has done some damage, its just so easy to ignore others options or tell them they are wrong for thinking what they think when you are not in front of them. Our elements of confrontation and problem solving has also been lessened because of the internet and texting especially.