13 Benefits of Engaging an Outsourced Phone Order Taking Services:
Why it is Imperative Today to Have an Amazing Phone Order Taking Service?

Running an online store can be as challenging as it is rewarding. Because owing an online store and working with limited resources can prove to be a challenge. Especially handling incoming orders need careful attention to guide the customer into a smart sell. Because customers today have gotten more demanding than ever. Gone are the days when a customer would buy a product simply when he came across an advertisement he liked. Customers in today’s age will make thorough inquiries about every aspect of a product before they make purchase decision. Any inexperienced person can drive the callers away with incompetent call handling.

To avoid that scenario, you will need experienced professionals who can inspire a greater brand image and extract profit from every sales opportunities. You can of course hire new people and train them but it is cost & effort consuming process.
If your firm is looking for effective order taking strategy, allow us to present you with a better solution.
You can avoid all the messy efforts of building an in-house phone order taking service by hiring an outsourced provider like Emenac Call Centre Services.
Why We Are Great At What We Do?
Emenac Call Center Services has been offering business answering service to multiple business communities ever since 2003. Working with them, your clients can benefits from:
1. 24x7 service round the year, without your firm need to pay extra for holidays or weekends.
2. Experience of over a decade in call handling all sorts of customers and their buying inclinations. With us, the ordering process will be an informed, error-free & hassle-free experience.
3. Live and online order taking and entry process carried out by the expert agents with relevant expertise.
4. Flexible accommodation of industrial and in-house requirements of client firm.
5. Informed guidance whether it’s a single product or a catalogue full of multiple products, your firm is selling.
6. Your orders will be entered and processed with a quickness and efficiency that will surely be appreciated by your customers.
7. Quality of interaction of our agents will lay the foundation for a long term relationship through achievement of higher customer satisfaction score.
8. Our sales experts are vigilant of every opportunity to cross/up sell by tempting customers rather than coercing them.
9. We can offer your firm a high conversion rate. Our trained customers master at turning inquiries into sales.
10. Our quality answering and customer support services enable client firms to effectively manage their core tasks and their work in the free time.
11. High articulation and communication skills to encourage customers and built rapport.
12. Scalability to adjust to the incoming call volume without needing to hire or fire staff.
13. Live and recorded call monitoring for quality assurance of the service being offered. We can also perform analysis on the data if required.

Emenac Call Center Services has been devout to nurturing and strengthening the special relationship between customer and its brand. All our services are being offered to achieve customer trust on our clients, which is why our services are customer oriented unlike most businesses that are competitor oriented. Our specialized phone order taking and phone answering services is one of the most fundamental services. We offer blended services until customer can hardly discern any difference. We opt to improve customer’s perception of our brand, no matter which industry or product/service we are handling. We make order placement a breeze for customer, by walking them through pre, post and during purchase phases.
