edchao I just opened my drop box now and went through the on boarding process for the new interface…
Mohamed Salah
21

Yes! We did all of the above. We had quantitative data logged and pulled from our existing website to set a baseline and understand current trends and usage. We looked into customer complaints internally and externally. We conducted usability testing in-house and remotely with prototypes throughout our design process. And we launched the redesign to controlled subsets of real-users after implementation to get quantitative data on its impact on revenue and key metrics before rolling it out more widely.