Dial (855) 948–3651 | QuickBooks Desktop Payroll 2021 Not Working

Eden Merlin
1 min readMay 17, 2024

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I understand that you’re experiencing issues with QuickBooks Desktop Payroll 2021. Let me provide some insights to help you out!

  1. Discontinuation of QuickBooks Desktop 2021:
  • After May 31, 2024, all QuickBooks Desktop 2021 software will be discontinued. This includes versions like QuickBooks Desktop Pro, QuickBooks Desktop Premier, QuickBooks Desktop for Mac, and QuickBooks Enterprise Solutions v21.
  • If you’re using the 2021 version, consider upgrading before the deadline to maintain access to live technical support and integrated services like Payroll, Online Banking, and Merchant Services1.

2. Existing Users and Payroll Subscriptions:

  • Existing users won’t be impacted by the discontinuation. You can continue to renew your subscriptions after the specified date.
  • QuickBooks will still release annual updates for desktop versions and maintain payroll subscriptions for existing customers1.

3. Troubleshooting Payroll Updates:

  • If you’re facing issues with payroll updates, try the following:
  • Update QuickBooks Desktop manually via the Help menu.
  • Use the “Verify Data” and “Rebuild Data” tools.
  • Check and verify your system’s date and time.
  • Install a digital signature certificate.
  • Restore Internet Explorer settings and update payroll23.

Remember, if you have specific error messages or other details, feel free to share them, and I’ll assist further at (855) 948–3651.

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Eden Merlin

Hi this is Eden Merlin and I have been working with AWS for 5+ years now and run multiple production workloads across many AWS services.