Die Dashboards Die! Why Conversations Will Reinvent Software
Nir Eyal

Derek Gulbranson while sudden spikes are easy to notice, it’s amazing how math and statistics can show the truth behind the data which isn’t visible to the naked eye. That’s where dashboards stop being efficient and a new interface is needed.

InnerTrends we’re already using a conversational style to report data. We’re a SaaS-oriented analytics tool and we help companies optimize their onboarding process. Our user tests showed that using a conversational style makes it a lot easier for people to understand our reports, but relying solely on having a conversational style isn’t enough. Conversation plays a huge role in helping us bridge the gap between someone who isn’t a data scientist, and the advanced statistics that goes behind our reports.

At the end of the day, they’re using our app to understand how to improve their onboarding process. Having a friendly conversation with their screen doesn’t help much unless the product delivers insights.

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