
Try building some empathy with the person sitting at the opposite end of the video. It’s just like when you’re designing a product right? Building empathy is not just knowing who they…
…is a mindset. It is how you actually approach difficulties or problems in general, which means that design also includes the understanding of the human, the user. That means that we should have empathy as designers and understand how to use design research or qualitative research to understand what people care about, what their needs are, what the problems are, what their situation is. And based on that we are able to shape the environment that helps people to handle their finance ac…