Using VR to Train in the Restaurant

Anyone who does hiring knows the challenges of training new staff. If you’re training the staff for a restaurant, for example, they will need to learn everything about you — from your style and culture to your ingredients and recipes. You might try to train your new staff through supplemental readings or 2D videos, but it’s most likely they will learn on the job, often at the expense of other employees, customers, and, ultimately, the business itself.

The solution? Virtual reality (VR). VR improves the cost, speed, and effectiveness of training by providing real world experiences in a virtual environment.

How does this look? Here’s one example. A chef is learning a recipe in a kitchen environment created on eevo’s VR platform. In this experience, the new employee can see the head chef and hear her instructions as she prepares the dish. After the chef has finished speaking, the employee views the meal prep again, this time answering a series of questions along the way to make sure they retained the information. If the restaurant desires, eevo’s analytics suite can then provide data on how the employee performed.

Employees first watch and hear how to prepare the dish before answering important questions about its preparation

Consistency is vital for restaurant establishments as they expand their locations through internal growth or franchising. It’s therefore essential for their staff to learn the right information — information that will allow them to represent the brand appropriately. By using an interactive VR format to meet all of their training needs, restaurant chains can realize a number of advantages:

  • Once an experience is created, employees can train and retrain within this experience at no additional cost or time investment from other employees.
  • Companies can create training that is consistent and repeatable, and that guarantees all talking points are covered, removing the potential for manager error.
  • Restaurants are able to gather data on how their people perform, seeing who has a mastery of the job and who needs more practice.
  • Retention of content from a VR experience is 2x higher than from watching a 2D video.
  • Employees are fully immersed in training, eliminating distractions.

Any scenario that is valuable for someone to experience in real life can be filmed and played back in VR for training purposes.

Honeygrow, a fast-casual restaurant chain, has been onboarding and training in VR for over a year. It created a VR experience that both eliminates the inconsistencies it experienced in previous onboarding and training efforts and allows new employees to feel closer to CEO Justin Rosenberg, who leads the training. As put by Rosenberg himself,

“I know how hard it is to train our people. So, let’s say I’m having a great day. In training and onboarding, my tone will be great, I’m covering all points, I’m not rushing it. Whereas if I’m having a bad day, I might be curtailing that message and not giving you the right tone or the right message. So a group of people training in Chicago will not be getting the same consistent authentic connection to who we are relative to people in Philadelphia or DC.”

By transferring training to VR, businesses are able to film their best version of their processes just once and use it to deliver a consistent message on everything that’s important to them.

To learn more about creating interactive VR content for your business, reach out to questions@eevo.com and a member of team will get back to you shortly. Thanks for reading!