DigitalOcean — We are sorry to see you go. Please tell us why.

How do you primarily use DigitalOcean?

Personal

What were you using DigitalOcean for?

NodeJs web socket server for my chrome extension tubepeek.

Why did you stop using DigitalOcean?

Switched to another provider (e.g. Amazon) — Please specify which provider: Amazon

What is the number 1 reason you stopped using DigitalOcean?

Missing features (please specify)

I paid for a month to see how easy it would be to setup a droplet and use the service. But after that month I was still billed and the bill kept increasing eventhough I had deactivated my droplet. It was insane.

Which of the following best describes you?

Developer

How did you hear about us?

Google search

On a scale of 1 to 5, how likely are you to start using DigitalOcean within the next year?

Undecided

On a scale of 1 to 5, how likely are you to recommend DigitalOcean to others?

Unlikely

What are the top 3 features you’d like us to add to DigitalOcean (in order of importance)?

Feature #1

Amazon offers a year to use their free plan. Digital ocean could try offering 3 months free plan.

How else could we improve DigitalOcean for you?

And please don’t bill people any further once their time to use the droplet runs out. Just remind them some days before the expiry that they should pay to extend the time.