Jonathan EisenzopfCX Leaders: Stop Pretending that you know what customers want.There is a big problem in customer service. We are using tools that categorize what customers want and need based on topics that we…Nov 16, 20211Nov 16, 20211
Jonathan EisenzopfWeb 3.0 will be owned by creators and value will be exchanged through cryptoIn this essay, I will present a set of ideas about Web 3.0 and the coming metaverse. I will outline the questions and challenges that I am…Nov 11, 2021Nov 11, 2021
Jonathan EisenzopfThe future of patient engagement is all about understanding patient conversationsConversational Intelligence and Understanding solutions have become a critical tool in the areas of Customer Experience (CX) and Customer…Aug 19, 2021Aug 19, 2021
Jonathan EisenzopfinThe StartupTowards Serverless (FaaS) as the next step in Infrastructure-as-a-Service (IaaS) evolutionOften call FaaS (Function-as-a-Service), Serverless is the idea that you can deploy and run applications without provisioning or managing…Nov 13, 2019Nov 13, 2019
Jonathan EisenzopfThe web changed my worldA few of the most seminal tech moments in my life:Mar 12, 2019Mar 12, 2019
Jonathan EisenzopfGoogle I/O News: Android, Assistant, Actions, Home, TensorFlow, and Augmented RealityThe 10 most exciting developments so far: Actions on Assistant, Calls from Home, Proactive, Visual Responses, AutoMLMay 17, 2017May 17, 2017
Jonathan EisenzopfNo Uptake: How to create a (fail) chatbot assistantWhat happens when people with poor communication skills are the ones writing chatbot and assistant dialogsMay 8, 2017May 8, 2017
Jonathan EisenzopfinGoogle Cloud - CommunityBuilding your first Action for Google Home (part 2)In the first article, we setup an environment on Google Cloud, deployed our first Action on Google using Google Cloud Functions, and tested…Apr 10, 20171Apr 10, 20171
Jonathan EisenzopfinGoogle Cloud - CommunityBuilding your first Action for Google Home (in 30 minutes)Developing Actions on Google Series OverviewApr 5, 201715Apr 5, 201715
Jonathan EisenzopfinChatbot News DailyOog, oog, and oog. How humans greet each other and teaching computers to do it more gracefully.Most chatbots and voice applications suck, but they don’t have to. That one chance you have to make the right impression starts with the…Apr 3, 2017Apr 3, 2017