Usability Testing

CS Hero Wireframe

How you need to prepare for a usability Test?

  1. Identify the scope, set goals
  2. Design a test scenario
  3. Find and recruit participants
  4. Test
  5. Collect and analyze data
You are a customer service manager and currently about to give a performance review for team. You would like to watch some up to date video clips related with the topic.

User goal: Browse customer service training and watch a video clip.

Task: For training purpose, watch a video clip how to give an effective review.

If testing in person..

  • Take notes during the test
  • Take 20 minutes after each participant to record the highlights, your thoughts and some one-on-one comments
  • At the end of the day, take the time to analyze all the data from that day
  • Use affinity diagram to categorize the results

  1. Design a test scenario
  2. Find and recruit participants
  3. Test
  4. Collect and analyze data
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