Your Meya bots just got a major upgrade thanks to Front.
The Meya team is super excited to launch our brand new Front integration. Bots can now collaborate with live human agents using Front’s powerful customer service software.
Why is this important?
By having bot and human agents collaborate, you can address these 6 points and deliver customer service that’s greater than the sum of its parts. …
The Meya team has learned a lot about the nuts-and-bolts of bot building since our launch earlier this year. Much of this learning comes directly from our community of builders and the specific challenges they face.
We’re excited to launch the first phase of Meya Bot Studio that incorporates bot building lessons into an optimized bot development environment.
The Meya Bot Platform balances an opinionated approach to bot building with maximum developer flexibility.
We believe that for bot builders to be effective they need to stand on the shoulders of giants (not reinvent the wheel). …
Using Meya + Smooch + Front + Wit + Messenger
Let’s revisit intelligent assistants which made a big splash last year. The most notable was M by Facebook which had many people guessing as to how much was human vs. AI:
The trend has mostly died and the players have either pivoted (Butler is now NLP service Angel.ai), changed business models (Magic is now $100/hr human powered concierge) or disappeared completely (Where is M now?). My takeaways from this bot/human social experiment: