…ly bad). UX Designers are not magic creatures holding a wand that simply “adds” UX to an interface. The UX was already there — it was just making the user’s life miserable.
…ommuting and people around you are texting, notice how frequently they are hitting the send button. Speed, or at least the illusion of it, is certainly something that matters to people given how many messages they send.
Encourage IT to explain their resistance in financial terms.