Eleni AlpousBlockedUnblockFollowFollowingDesigner at Cossette. Adjunct Professor at YSDN. Parkdale Roadrunner. Community Builder with Creative Mornings Toronto org team.Feb 4, 2016The only way to figure out a user’s experience is through testing new approaches (whether scalable or not) and gaining feedback.Non-scalable = Less Human Interaction?Conz112Totally!