How the psychology of feedback explains, “What you measure you improve” (+6 examples of commitment and contrast in data design)
“What you measure, you improve.” You’ve heard this a million times. It sounds nice. It seems plausible. There’s a bunch of evidence supporting it.
But how does this actually work?
What is it about seeing numbers that nudges people to action? What separates an admirable, “actionable” dashboard from all the…