QuickBooks Error 90002: Understanding the Issue and How to Resolve It

QuickBooks is a widely used accounting software that helps businesses manage their finances efficiently. However, like any software, QuickBooks is not immune to errors. One such error is QuickBooks Error 90002, which can disrupt your workflow and prevent you from accessing your financial data. In this blog, we will explore what QuickBooks Error 90002 is, its common causes, symptoms, and most importantly, how to fix it.

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What is QuickBooks Error 90002?

QuickBooks Error 90002 is a network-related issue that occurs when the software encounters a problem while trying to establish a connection with the server. This error often appears when you’re attempting to update QuickBooks or process payroll. The error message typically reads: “Error 90002: Connection has been lost,” indicating that QuickBooks is unable to communicate with the server.

Common Causes of QuickBooks Error 90002

Understanding the root causes of QuickBooks Error 90002 is essential for finding the right solution. Here are some of the most common causes:

1. Unstable Internet Connection

An unstable or slow internet connection is one of the primary reasons for QuickBooks Error 90002. If your connection drops or fluctuates during an update or payroll process, it can trigger this error.

2. Firewall or Antivirus Interference

Firewalls and antivirus software are designed to protect your system from threats, but they can sometimes block QuickBooks from accessing the internet, leading to Error 90002.

3. Outdated QuickBooks Version

Using an outdated version of QuickBooks can cause various errors, including Error 90002. QuickBooks needs to be updated regularly to ensure compatibility with the latest security protocols and server settings.

4. Corrupted QuickBooks Company File

A corrupted or damaged QuickBooks company file can also cause Error 90002. If QuickBooks cannot read or write to the file properly, it may lose its connection to the server.

5. Network Configuration Issues

Incorrect network settings or configurations can prevent QuickBooks from establishing a stable connection with the server, resulting in Error 90002.

Symptoms of QuickBooks Error 90002

Recognizing the symptoms of QuickBooks Error 90002 can help you diagnose and address the issue quickly. Common symptoms include:

• Error Message: The most obvious symptom is the appearance of the error message “Error 90002: Connection has been lost.”
• Slow Performance: QuickBooks may slow down or become unresponsive while attempting to perform tasks that require an internet connection.
• Failed Updates: QuickBooks may fail to update or download payroll updates, indicating a connection problem.
• Inability to Process Payroll: Payroll processes may not complete successfully, and you may be unable to access payroll data.

How to Fix QuickBooks Error 90002

Now that we understand the causes and symptoms of QuickBooks Error 90002, let’s explore some effective solutions to resolve this issue.

Method 1: Check Your Internet Connection

The first step in resolving QuickBooks Error 90002 is to ensure that your internet connection is stable and strong.

1. Restart Your Router/Modem: Unplug your router or modem, wait for 30 seconds, and plug it back in. This can help refresh your internet connection.
2. Test Your Connection: Open a web browser and try loading a few websites to ensure your internet is working correctly.
3. Use a Wired Connection: If you’re using Wi-Fi, consider switching to a wired Ethernet connection for a more stable connection.

Method 2: Configure Your Firewall and Antivirus Settings

Your firewall or antivirus software might be blocking QuickBooks from accessing the internet. You can temporarily disable these programs to see if they are causing the issue.

1. Disable Firewall: Temporarily disable your firewall and check if the error persists. If disabling the firewall resolves the issue, you may need to add QuickBooks as an exception in your firewall settings.
2. Disable Antivirus Software: Similarly, temporarily disable your antivirus software and see if the error is resolved. If it is, add QuickBooks to the list of trusted programs in your antivirus settings.
3. Add QuickBooks Ports: Ensure that the necessary QuickBooks ports (such as 80, 443, and 587) are open in your firewall settings to allow QuickBooks to connect to the internet.

Method 3: Update QuickBooks to the Latest Version

Using an outdated version of QuickBooks can lead to various errors, including Error 90002. Updating QuickBooks to the latest version can help resolve this issue.

1. Check for Updates: Open QuickBooks and go to the Help menu. Select “Update QuickBooks Desktop.”
2. Install Updates: If updates are available, click “Update Now” and follow the on-screen instructions to install them.
3. Restart QuickBooks: After updating, restart QuickBooks and check if the error is resolved.

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Method 4: Repair QuickBooks Installation

If the error persists, you may need to repair your QuickBooks installation. This can fix any corrupted files that might be causing the issue.

1. Close QuickBooks: Ensure that QuickBooks is closed before proceeding with the repair process.
2. Open Control Panel: Go to the Control Panel and select “Programs and Features.”
3. Select QuickBooks: Find QuickBooks in the list of installed programs and select “Uninstall/Change.”
4. Choose Repair: In the QuickBooks installation window, select “Repair” and follow the on-screen instructions to repair the installation.
5. Restart Your Computer: After the repair is complete, restart your computer and try running QuickBooks again.

Method 5: Check and Repair the QuickBooks Company File

A corrupted QuickBooks company file can cause Error 90002. Repairing the file may resolve the issue.

1. Open QuickBooks: Launch QuickBooks and go to the File menu.
2. Select Utilities: Choose “Utilities” and then “Rebuild Data.” Follow the on-screen instructions to rebuild the company file.
3. Verify Data: After rebuilding, go back to the Utilities menu and select “Verify Data” to ensure that the file is free of errors.
4. Backup Your File: Always back up your company file before attempting any repairs.

Method 6: Reconfigure Network Settings

Incorrect network settings can prevent QuickBooks from connecting to the server. Reconfiguring these settings may help.

1. Reset Internet Explorer Settings: QuickBooks relies on Internet Explorer for certain functions. Resetting Internet Explorer settings to default may resolve the error.
2. Check Network Configuration: Ensure that your network settings are correctly configured for QuickBooks to access the internet.
3. Use QuickBooks File Doctor: Run the QuickBooks File Doctor tool, which can diagnose and fix network issues related to your QuickBooks company file.

Preventing QuickBooks Error 90002

While QuickBooks Error 90002 can be disruptive, there are steps you can take to prevent it from occurring in the future:

1. Regular Software Updates

Keep QuickBooks and your operating system updated to the latest versions to ensure compatibility and security.

2. Stable Internet Connection

Ensure that you have a reliable and stable internet connection, especially when performing tasks like payroll processing or updating QuickBooks.

3. Routine System Maintenance

Regularly perform system maintenance, such as disk cleanup and defragmentation, to keep your computer running smoothly.

4. Backup Your Data

Regularly back up your QuickBooks company file to prevent data loss in case of errors or other issues.

5. Professional Support

If you encounter recurring issues, consider seeking professional support to diagnose and resolve underlying problems with your QuickBooks installation or network setup.

When to Seek Professional Help

If you’ve tried all the above methods and are still experiencing QuickBooks Error 90002, it may be time to seek professional assistance. Our QuickBooks experts can help you diagnose the issue more accurately and provide a tailored solution to fix it.

For expert assistance, contact our QuickBooks support team at +1–888–538–1314. Our professionals are available to help you resolve any QuickBooks issues quickly and efficiently.

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Conclusion

QuickBooks Error 90002 can be a frustrating obstacle, especially when you’re trying to update your software or process payroll. However, with the right troubleshooting steps, this error can be resolved efficiently. By understanding the causes, symptoms, and solutions outlined in this guide, you can get QuickBooks up and running again with minimal disruption to your business operations. Regular maintenance and proactive measures can help prevent such errors from occurring in the future.