Empathy for users starts with empathy toward each other.
“The greatest good you can do for another is not just to share your riches but to reveal to him his own.”
— Benjamin Disraeli
In a project called Nothing in the News, artist and filmmaker Joseph Ernst steps away from the constant inundation of news by printing a series of large metro newspapers that have absolutely no content.
“When people talk listen completely. Don’t be thinking what you’re going to say. Most people never listen. Nor do they observe. You should be able to go into a room and when you come out know everything that you saw…